FAQ - frequently asked questions

Do you have any questions? Here are the answers!

What should I keep in mind when cleaning LARA Bevandor?

The daily cleaning process and the cleaning steps when changing a beverage box are described step by step:

To clean the high-quality aluminum housing, use soft cleaning cloths that do not leave any scratches on the surface. A damp, non-wet microfiber cloth is sufficient for daily care. If a cleaning agent is used for persistent dirt, it must be pH-neutral - otherwise there is a risk of damaging the anodized surface. In general, no abrasive, scouring cleaning agents or chemically aggressive cleaning agents should be used.

Which parts of LARA Bevandor may go in the dishwasher?

The bag trays
All parts of the green merging unit
The drip tray

These parts may go in the dishwasher.

Troubleshooting:

LARA Bevandor cannot be started.

Check the supply cable for damages.
Check if both plugs (in the appliance and in the socket) are plugged in completely.
Check the function of the socket (e.g. with another electrical device).
Check if the LARA Bevandor main switch is switched on. The switch is located on the right side underneath the device.

LARA Bevandor does not dispense drinks.

Check if water is dispensed when the H₂O button on the display is pressed.
Check if the stop valve / corner valve is fully open.
In case a water filter is installed: check if the valve on the filter head is fully open.
Check if the water hose is kinked or pinched.
Check if the stop valve / corner valve is actually supplying water. A shut-off valve may be closed upstream of the pipes.
Check the cooling temperature on the LARA Bevandor display. If the temperature is below the freezing point, the water in the machine may be frozen. Change the cooling capacity of LARA Bevandor:
⋇⋇⋇⋇ → Maximum cooling capacity
⋇⋇⋇ → High cooling capacity
⋇⋇ → Medium cooling capacity
⋇ → Low cooling capacity.
Then switch off the LARA Bevandor for approx. 12 hours to allow the frozen water to thaw.

Drinks contain too much water / Drinks contain no juice

Check if the bag in the corresponding box is empty.
Check if the ROV valve is correctly connected to the bag. The valve must click into place with an audible sound when it is fitted to the bag.
Check if the corresponding ROV valve is correctly positioned in the bag tray.

Position of the ROV valve in the bag tray.
Check if the ROV valve is blocked/gummed up. This problem can also occur with new ROV valves. Press the front of the ROV valve slightly in (e.g. press the tip against the pin on the connector unit) to loosen any sticking. Then clean under running water.

Press the ROV valve onto the pin on the connector unit.
Check if all seals are intact: There must be red O-rings on each ROV valve and on both nipples of the connector unit.

O-rings on the ROV valves and on the nipples of the connector unit.
Check if one of the two nipples on the connector unit is damaged or broken off.

Nipples of the connector unit.
Check if all twisters on the green merging unit are correctly closed.
Check if the sleeve on the green merging unit is in the correct position.

The recess on the sleeve must point to the right.

LARA Bevandor drips out of the green merging unit.

Remove the green merging unit and check if water is dripping out of one of the two connection nipples on the connector unit. If so, this indicates a defect in one of the electrical valves inside the LARA Bevandor. In this case, please contact our service department → Contact.

Nipples of the connector unit.
Check if all seals are intact: There must be red O-rings on each ROV valve and on both nipples of the connector unit.

O-rings on the ROV valves and on the nipples of the connector unit.
Check if the green merging unit is clean and tightly sealed.
Carefully check the green merging unit for damages. The integrated seals must not be damaged. No parts must be broken off (e.g. the upper end of the green merging unit).
Check if concentrate is dripping from the green merging unit. In this case check the ROV valves. Check if the ROV valve is blocked/gummed up. Press the front of the ROV valve slightly in (e.g. press the tip against the pin on the connector unit) to loosen any sticking. Then clean under running water.

Press the ROV valve onto the pin on the connector unit.
Check if all twisters on the green merging unit are correctly closed.
Check if the sleeve on the green merging unit is in the correct position.

The recess on the sleeve must point to the right.

Drinks are not cold enough.

Check if LARA-Bevandor is connected to a hot water supply line.
Change the cooling capacity of LARA Bevandor on the display:
⋇⋇⋇⋇ → Maximum cooling capacity
⋇⋇⋇ → High cooling capacity
⋇⋇ → Medium cooling capacity
⋇ → Low cooling capacity.
Switch off LARA Bevandor at the main switch. Wait a few seconds and restart LARA Bevandor. LARA Bevandor initializes automatically and restarts the software.

In case of repairs, we also have a large number of spare parts available, which we can send to you.

If necessary, we will come to you and repair your LARA Bevandor on site.